Customer care and support
Our customer service is reserved for NAV-lab customers who have an active ID CLIENT
It is provided through direct contact with NAV-lab consultants and aims to provide timely and effective support to our customers, ensuring the resolution of the problems they encounter during their daily work, both in the use of the standard Microsoft Dynamics 365 Business Central ERP and in the use of our Microsoft certified Apps.
Our Customer Support Service is provided against the purchase of the following NAV-lab solutions / APPs :
Tempo Zero
Tempo Zero is the NAV-lab ERP add-on based on Microsoft Dynamics 365 Business Central on-premise and endorsed by Microsoft (CfMD – Certified for Microsoft Dynamics). It is also available for versions based on Microsoft Dynamics NAV
Tempo Zero Cloud
Tempo Zero Cloud: get started with ERP Microsoft Dynamics 365 Business Central in your company thanks to the package of additional extensions created for the typical Italian companies.
It is a prerequisite for most of the other apps available
Tempo Zero Worldwide
Tempo Zero Worldwide for Microsoft Dynamics 365 Business Central is the App developed by NAV-lab to be used by worldwide companies for the fast start-up of Microsoft ERP thanks to the package of additional extensions
Tempo Zero Premium
Tempo Zero Premium: It is the App tailored for manufacturing companies. It makes them more flexible, more efficient, providing more control tools
Tempo Zero Worldwide Premium
Tempo Zero Worldwide Premium: It is the App tailored for manufacturing companies. It makes them more flexible, more efficient, providing more control tools
The extension is suitable for use by companies on the worldwide market.
Fe lite Cloud
The FE Lite Cloud APP for Dynamics 365 Business Central allows the accountants to prepare the invoice in .XML format and manage B2B and PA e-invoices sending to the SDI intermediary, through a few simple clicks, within the ERP
Fe full Cloud
FE Full Cloud This App has set up a dashboard within Microsoft Business Central that allows for intuitive and easy all-inclusive management of electronic invoicing and digital storage
Tempo zero coa
Tempo Zero COA adds to Dynamics 365 Business Central the capability to define customized sources and rules for capturing cost data from various sources.
Tempo zero coa Plus
Tempo Zero COA Plus: It opens up cost accounting to different sources, linked to areas other than accounting ones, adds the necessary features for the specificities of the Italian market.
Tempo zero Tesoreria
Tempo Zero Tesoreria is the APP that activates the connection between Internal and External Financial Data to the ERP, this opening the way to reliable decisions on the economic and competitive future of your company
Tempo zero Shipping EDI
Tempo Zero Shipping EDI integrates and makes it easy to manage sales shipments by courier
Tempo zero Provvigioni
Tempo Zero Provvigioni: is the APP designed by NAV-lab for the automated control of commission calculations in any phases
Tempo zero Enasarco
Tempo Zero Enasarco: the app to manage Enasarco accounting movements, related to social security contributions for business agents and sales representatives.
Tempo zero QMS
Tempo Zero QMS: is the APP for the management of measurements and quality control in in Sales, Purchases and Manufacturing in the Microsoft Dynamics 365 Business Central ERP.
Tempo zero Jobs
Tempo Zero Jobs: is the APP that contains a range of features that extend standard job order management to the Assembly and Manufacturing areas within the ERP
Tempo zero Worldwide Jobs
Tempo Zero Worldwide Jobs: is the APP that contains a range of features that extend standard job order management to the Assembly and Manufacturing areas within the ERP.
The extension is suitable for use by companies on the worldwide market
Tempo zero Intrastat plus
Tempo Zero Intrastat Plus: facilitates the management of sales and purchase transactions of goods and services – carried out within a certain timeframe – within the European Community, as provided for by art. 50 of D.L. 331/1993, following the removal of customs barriers
Tempo zero conai
Tempo Zero CONAI allows you to manage and control the recovery and recycling process of the packaging materials you use, thanks to predefined automatisms
hotel back office
Hotel Back Office: allows you to manage the administration, general accounting, warehouse and Management Control activities of your hotel or hotel chain.
pms interface
PMS Interface: is the App for hotels and hotel chains taht allows the integration of protel PMS with Microsoft Dynamics 365 Business Central to import daily data from the PMS into the hotel back office software.
pos interface
POS Interface: is the App for Microsoft Dynamics 365 Business Central that creates an interface with several POS for back office of hotels and hotel chains.
tempo zero MES Connect
Tempo Zero MES Connect: is a connector that aligns business management and production by interchanging MES data with the ERP
tempo zero Smartprint
Tempo Zero Smartprint: customixe orders, invoices and any other document prepared for your business management, in the Microsoft Business Central ERP
tempo zero Industry ADV
Tempo Zero Industry ADV: automates accounting management in payroll data entry within Microsoft Dynamics 365 Business Central, adding features to the ERP standard ones
tempo zero document tracking
Tempo Zero Document Tracking: is the app for a quickly search for documents through a navigation system that extracts and organizes them in a readable format for the user, in the Business Central ERP
The “Microsoft Certified” NAV-lab APPs are the SaaS extensions that have passed all the tests required by Microsoft for their certification and are present in the Microsoft AppSource store
The NAV-lab APPs “for vertical market” are solutions that solve management problems of specific product sectors
The list of NAV-lab products is constantly evolving in line with the developments of new customer requests
PRODUCT ROADMAP
APPs and solutions by NAV-lab are constantly in step with the evolution and the roadmap of Microsoft Dynamics 365 Business Central.
NAV-lab tech lab undertakes to guarantee constant releases to our customers, in line with the timeframes. Moreover, NAV-lab ensures constant technological updates of the product to safeguard customers’ investiments in Microsoft Dynamics technology.
Product support lifecycle
The NAV-lab support for APP and Solutions lasts as long as Microsoft support for your ERP.
Our APPs are updated according to the ERP updates, within 1 month from the last Microsoft release, unless a different date is given from our official support page.
How to contact us
If you have an ID CLIENT and you need a support, CONTACT US clicking the form you find below.
You can also email or call us to:
helpdesk.tempozero@navlab.it
tel.: 0039 0308930933
Address: Viale Gran Sasso 10 – 20131 Milano – Italy
Working hours
The help desk service is available on working days
9 to 12.30 | 14 to 17.30
If you have an ID CLIENT and you need a support, CONTACT US clicking the button below: our NAV-lab consultants will contact you back as scheduled in the agreement.
Service levels
All the support you need
Each Service Level is regulated by the kind of contract concluded.
The table is just an example and it can vary depending on your agreement.
